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FAQ's

BILLING

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How do I access my registration and installment bills?

We are going “green” by eliminating paper bills. E-bills will be sent to your Texas State e-mail address. You may also add an alternate e-mail address and/or authorized users to receive your billing information. Check out the new site at https://secure.touchnet.com/C24322_txa/web/loginljsp.

Reminders are sent to your Texas State email account prior to registration due dates and installment due dates.

If you are new to Texas State, you will first need to activate a Texas State ID and password in order to have a Texas State e-mail address.

Due dates are published in the Schedule of Dates, included on the academic calendar, and on this website under Important Dates.

As a courtesy, reminders are sent to your Texas State e-mail account(s), however, it is the student's responsibility to make payment by the due dates.

Do I have to pay the total amount due on my bill?

Yes, you are required to pay the balance in full or enroll in an installment plan. Approximately 30% of your charges must be paid before classes begin.

Your remaining balance plus any adjustments for schedule changes or room and board changes will be due in two additional installments during the semester. A $30.00 fee will be assessed when enrolling in the installment plan.

Why do I have a zero or negative balance on my billing statement?

If your billing statement presents a $0 or (-) negative balance, it may be due to Estimated Financial Aid on your account.

Students who have sufficient aid to cover 100% of tuition, fees, room, and board will no longer be required to take action and apply their aid as payment.Estimated Financial Aid is expected to apply to your account once the Financial Aid Office disburses the aid 10 days prior to the start of the semester. For more information, please go to Financial Aid & Scholarships .

IMPORTANT CHANGE: If the amount due on your account is $0 or less and you do not wish to attend the term, you must complete an official withdrawal for with the Registrar's Office. Failure to do so may result in receiving a 'F' for the term.

What payment plans are offered?

All students may select our standard installment plan. This plan requires approximately 30% of your charges to be paid before classes begin. Your remaining balance plus any adjustments for schedule changes or room and board changes will be due in two additional installments during the semester. A $30 non-refundable fee will be assessed when enrolling in this plan.

For students who do not have sufficient resources (financial aid, tuition adjustment, personal funds) to cover the 30% minimum and who meet additional eligibility requirements, the Emergency Tuition Loan plan will finance your tuition and fees. This plan DOES NOT cover room and board charges which must be paid in full before classes begin.

How will I know when my installment payment is due?

Due dates are published in the Schedule of Dates, included on the academic calendar, and on this website under Important Dates.

As a courtesy, reminders are sent to your Texas State e-mail account(s), however, it is the student's responsibility to make payment by the due dates.

Texas State users can access their e-mail using a web browser by visiting the BobcatMail login page at bobcatmail.txstate.edu.

If you are new to Texas State, you will first need to activate a Texas State NetID and password in order to have a Texas State e-mail address.

PAYMENTS

How do I find out how much I owe?

You can check your balance on the web at the new SBS Billing & Payment site.

How can I make my registration payment?

You can pay on-line with a credit card at www.sbs.txstate.edu. You will need to have your Texas State ID: Self-Service PIN, credit card number and expiration date.

We accept MasterCard, American Express, Discover and Diners Club

You can pay on-line using e-check at www.sbs.txstate.edu. You will need to have your Texas State ID, Self Service PIN and the bank routing and account number listed on the bottom of your check.

NOTE: Effective September 1, 2011, VISA will no longer be accepted. A 2.75% convenience fee will be assessed for all credit card transactions beginning May 1, 2012 with a minimum $3 charge. Credit card payments in person will not be allowed.

Mail in your payment. Your payment must be received by the due date or your classes will be cancelled

Mail payment to:
Texas State University-San Marcos
Student Business Services
601 University Dr., JCK 188
San Marcos, Texas, 78666-4603.

Be sure to include your student id number and a daytime phone number.

Make payment via the drop box located on the Sessom Street side of the J.C. Kellam Building or inside in the lobby area next to 188 (no cash payments please).

Payments will continue to be accepted by check or by cash at the Student Business Services Office, J.C. Kellam Building Room 188, during regular office hours.

NOTE: Please be aware that when you authorize payment through your on-line banking system, the money is withdrawn from your checking/savings account first and then a paper check is mailed to us and not electronically sent to us. Please make allowances for mail time to ensure your payment is received by the due date. Our office does not go by the post mark on the envelope; we need the payment in our office by the due date. Make sure our mailing address and the students name and ID number is listed on the check.

What do I need to do if I have financial aid?

Your authorized financial aid, if available, will be automatically applied to your registration bill.

If you have aid in excess of your registration bill, only the aid sufficient to cover your registration charges will be reflected on your registration bill.
If your aid is not sufficient to cover the total cost of your tuition you will be required to pay the difference or enroll in an installment plan.

*IMPORTANT CHANGE:

If the amount due on your account is $0 or less, and you do not wish to attend the term in which you are enrolled, you MUST complete an official withdrawal form with the Registrar's Office. Failure to do so may result in receiving a 'F' for the term.

Can I pay via multiple payment methods?

Multiple payments can be made using credit/debit cards or E-check, but each payment must be made as a separate transaction. The convenience fee of 2.75% will be assessed for each credit/debit transaction with a minimum charge of $3.

Can I use my Texas Tomorrow Fund during the summer sessions?

Yes, but you must contact our office at 512. 245.2544 and ask to speak with a tuition adjustment clerk for further detail.

I wrote a check to Texas State that was returned unpaid by my bank. Can my parents send in a check to pay for it?

No. A personal check, whether from the student or another party, CANNOT be accepted as payment for a returned item. Payment must be made with cash, money order, cashiers check, or credit card.

I have a financial hold on my account for a loan – how do I clear that?

All institutional loans issued prior to the fall 2011 semester can now be paid online. To receive instructions on how to activate your online account, please send an email request to: collections@txstate.edu.

I accidentally signed up for scheduled payments when I enrolled in a payment plan. How do I delete the scheduled payment(s)?

dms/student-business-services/CancelScheduledPayment.pdf

REFUNDS

How do I get my refund for the classes I dropped?

Refunds will be credited against outstanding charges, if any. You can check your charges and credits on-line at the SBS Billing & Payments site.

If all charges are paid and you are due a refund, you can receive your refund:

Via EFT directly to your bank account by signing up for eRefunds at the SBS Billing & Payments site.

Via check mailed to the local address you have on file with the Registrar's Office.

Note: If you withdrew (defined as dropping ALL your classes for the semester) and are eligible for a refund, the check will be mailed to your permanent address or direct deposited to your bank.

The refund schedule for dropped classes and withdrawals can be found at www.sbs.txstate.edu

How/When will I receive my Financial Aid refund?

Any aid in excess of your registration bill will be refunded in the form of a check or direct deposit (Direct Deposit Sign-Up).

Financial Aid refunds will be processed on Mondays and Thursdays of each week, with exception to holidays and university closures. For a list of those exceptions, please visit the Financial Aid Refunds page.

Direct deposits should be sent to the bank on the evening of the processing date. Funds are usually available in your bank within 24 to 48 hours depending on your individual institution. Refunds by check require additional processing time and should be mailed by the afternoon of the next business day after processing.

MISCELLANEOUS

What do I need to do if I do not plan on attending the current semester and have financial aid?

NOTIFICATION TO THE INSTRUCTOR DOES NOT CONSTITUTE A WITHDRAWAL. Students wishing to withdraw (drop ALL classes) are encouraged to come to the Registrar's Office during regular business hours, J.C. Kellam Room 111, for specific instructions. If it is not possible for a student to come by the Registrar’s Office the student may send a fax to 512.245.8126 with his/her signature. The official withdrawal request form is available to print & complete off the Registrar’s website. The fax date will be used as the withdrawal date. The withdrawal process is different than dropping a course. If you withdraw before the 4th/12th class day there will not be a record of classes; however, your transcript will state; “(semester withdrawn), Withdrew and (date of withdrawal).” A $15.00 matriculation fee will be assessed for withdrawals prior to the first class day. Should you need to leave the University after that date, report to the Registrar's office.

NOTE: Students cannot WITHDRAW via the Texas State Self Service system.

***Financial Aid recipients are encouraged to contact 512.245.2315 to discuss withdrawing and effects on their Financial Aid.***

Why is there a convenience fee being charged beginning September 1, 2011?

Credit card usage and regulations have increased tremendously over the past few years. In an effort to keep up with the volume and credit card regulations, Texas State had considered dropping credit card payments for tuition and student fee payments. However, we recognized that many students and families appreciate the convenience of using this payment mechanism. By using the TouchNet web-based system, the people who benefit from the convenience of the use of the credit card may pay in that manner.

What credit cards will be accepted for payment of tuition & fees?

We accept Master Card, American Express, Discover and Diners Club

NOTE: Effective May 1, 2012 a 2.75% convenience fee will be assessed for all credit card transactions, and credit card payments in person will not be allowed.

How can I reset my pin number?

Please call 512-245-4822 to have ITAC reset your pin.