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FAQ's

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BILLING

How do I access my registration and installment bills?

Paper bills are no longer mailed. E-bills will be sent to your Texas State e-mail address. You may also add an alternate e-mail address and/or authorized users to receive your billing information. Billing can be viewed and alternate e-mail address /authorized users added on our Billing and Payment site.

As a courtesy, reminders are sent to your Texas State e-mail account(s), however, it is the student's responsibility to make payment by the due dates.

 

Do I have to pay the total amount due on my bill?

You are required to take action, either by making payment in full or enrollment in a payment plan, by the designated registration due date. View your payment options.

 

Why do I have a zero or negative balance on my billing statement?

If your billing statement presents a $0 or (-) negative balance, it may be due to Estimated Financial Aid on your account.

Students who have sufficient aid to cover 100% of tuition, fees, room, and board will no longer be required to take action and apply their aid as payment.Estimated Financial Aid is expected to apply to your account once the Financial Aid Office disburses the aid 10 days prior to the start of the semester. For more information, please go to Financial Aid & Scholarships .

IMPORTANT CHANGE: If the amount due on your account is $0 or less and you do not wish to attend the term, you must complete an official withdrawal form with the Registrar's Office. Failure to do so may result in receiving an 'F' for the term.

 

What payment plans are offered?

All students may select our standard installment plan. Information about our payment plan.

For students who do not have sufficient resources (financial aid, tuition adjustment, personal funds) to cover the minimum percentage for the payment plan, and who meet additional eligibility requirements, may apply for our Emergency Loan Program. Information about the Emergency Loan Program, as well as the application.

 

How will I know when my installment payment is due?

Due dates are published in the Schedule of Dates, included on the academic calendar, and on our website under Important Dates.

As a courtesy, reminders are sent to your Texas State e-mail account(s), however, it is the student's responsibility to make payment by the due dates.

 

PAYMENTS

How do I find out how much I owe?

You can check your balance on the web at the new SBS Billing & Payment site.

 

What do I need to do if I have financial aid?

Your authorized financial aid, if available, will be automatically applied to your registration bill.

  • If you have aid in excess of your registration bill, only the aid sufficient to cover your registration charges will be reflected on your registration bill.
  • If your aid is not sufficient to cover the total cost of your tuition you will be required to pay the difference or enroll in an installment plan.

*IMPORTANT CHANGE:

  • If the amount due on your account is $0 or less, and you do not wish to attend the term in which you are enrolled, you MUST complete an official withdrawal form with the Registrar's Office. Failure to do so may result in receiving an 'F' for the term.

 

Can I use my Texas Tomorrow Fund during the summer sessions?

Yes, but you must contact our office at 512.245.2544 and ask to speak with a tuition adjustment clerk for further detail.

 

I wrote a check to Texas State that was returned unpaid by my bank. Can my parents send in a check to pay for it?

No. A personal check, whether from the student or another party, CANNOT be accepted as payment for a returned item. Payment must be made with cash, money order, cashiers check, or credit card.
 

I have a financial hold on my account for a loan – how do I clear that?

All delinquent institutional debts can now be paid online. To receive instructions on how to activate your online account, please send an email request to: collections@txstate.edu.

 

Can I pay via multiple payment methods?

During late registration, your options to pay with multiple payment methods are limited. Please contact our office during this time period to discuss the option available to you. After the census date (12th class day of the fall/spring term and 4th class day of a regular summer term), of the new term, the system will be unlocked to begin allowing partial payments from various payment methods. View information about our accepted Payment Methods.

 

Can I make partial payments?

During fall and spring terms, the payment site will not allow partial payments from the time of bill calculation (August for the fall term/December for the spring term) until the census date (12th class day).

During the summer, the payment site will not allow partial payments from the time of bill calculation in May, until the census date of the second part of term in July.

REFUNDS

How do I get my refund for the classes I dropped?

Refunds will be credited against outstanding charges, if any.  You can check your charges and credits on-line at the  SBS Billing & Payment site.

If all charges are paid and you are due a refund, you can receive your refund:

Via EFT directly to your bank account by signing up for eRefunds at the  SBS Billing & Payment site.

Via check mailed to the address you have on file with the Office of the University Registrar.  Refunds by check will be mailed to the student's address in the following priority:  (1) Mailing (2) Local (3) Permanent. 

Additional refund information is available on our Refund Information page.

 

How/When will I receive my Financial Aid refund?

Any aid in excess of your registration bill will be refunded in the form of a check or direct deposit (Direct Deposit Sign-Up)

Financial Aid refunds will be processed on Wednesday of each week, with the exception of holidays and university closures.

Direct deposits should be sent to the bank on the evening of the processing date. Funds are usually available in your bank within 24 to 72 hours depending on your individual institution. Refunds by check require additional processing time and should be mailed by the afternoon of the next business day after processing.

 

MISCELLANEOUS

What do I need to do if I do not plan on attending the current semester and have financial aid?

For information on withdrawing from the university, please refer to the Office of the University Registrar or call 512.245.2367.

***Financial Aid recipients are encouraged to contact 512.245.2315 to discuss withdrawing and effects on their Financial Aid.***

 

Why is there a convenience fee being charged beginning September 1, 2011?

Credit card usage and regulations have increased tremendously over the past few years. In an effort to keep up with the volume and credit card regulations, Texas State had considered dropping credit card payments for tuition and student fee payments. However, we recognized that many students and families appreciate the convenience of using this payment mechanism. By using the TouchNet web-based system, the people who benefit from the convenience of the use of the credit card may pay in that manner.

 

What credit cards will be accepted for payment of tuition & fees?

We accept VISA, Master Card, American Express, Discover and Diners Club

NOTE: Effective May 1, 2012 a 2.75% convenience fee will be assessed for all credit card transactions, and credit card payments in person will not be allowed.

 

How can I reset my netID password?

Please call 512-245-4822 to have ITAC reset your password.

 

GUARANTEED PRICE PLAN

What is the Guaranteed Price Plan?

It guarantees a fixed cost of tuition and mandatory fees for twelve consecutive semesters providing the student remains an undergraduate resident of Texas.   The Guaranteed Price Plan rates are higher than traditional tuition. However, the traditional tuition and mandatory fees may change at the beginning of any semester.

 

Who qualifies for the Guaranteed Price Plan?

It is available to first time Texas State degree seeking undergraduate resident freshman and transfer students who are admitted for the Fall 2014 semester. 

 

When does the Guaranteed Price Plan start?

The Guaranteed Price Plan will start at the beginning of the Fall 2014 semester.

 

Is housing and meal plans part of the Guaranteed Price Plan?

No.  It only covers tuition and mandatory fees.  See the Guaranteed Price Plan information page for the tuition and fees that are part of the plan.

 

Should I choose the Guaranteed Price Plan?

It is a personal choice whether the student remains in the traditional program or elects the Guaranteed Price Plan.  Both tuition and mandatory fee rates (traditional and Guaranteed Price Plan) are provided on the Guaranteed Price Plan page for your information.

 

How do I determine if the Guaranteed Price Plan is right for me?

Factors that you may consider when choosing the Guaranteed Price Plan are:

  • Do you plan to graduate in four years?
  • How much value do you place on having a guaranteed payment?

 

How long is the Guaranteed Price Plan for?

Twelve consecutive semesters providing the student remains an undergraduate resident of Texas.

 

How often does the traditional tuition and mandatory fees change?

Traditional tuition and mandatory fees may change at the beginning of any semester.  Previous undergraduate tuition and fee rates can be viewed on the Guaranteed Price Plan information page.

 

Will my financial aid be adjusted automatically if I elect the Guaranteed Price Plan?

No.  The student may pursue additional awards with the Office of Financial Aid and Scholarships.

 

Do I have to sign up for the Guaranteed Price Plan?

If you choose to participate in the plan, then you must opt-in.  Otherwise, you will be charged the traditional tuition and fee rates.

 

How long do I have to make a decision on the Guaranteed Price Plan?

In order to opt-in using the website, the student must elect the option prior to any payment on his/her account.  It is preferred that the student opt-in during registration/prior to billing.  However, the student may opt-in via a paper form up until the 12th class day.

 

Can I opt out of the plan?

Yes.  You may opt out of the plan in any future semester.  However, once you opt out you may not select this option again.

 

How do I opt out of the plan?

You may contact Student Business Services to opt out of the plan.  You must complete a paper form.  Any forms received after the 12th class day will be changed for the next semester.