Stop/Void Payment Policy
Void payments can only be performed on the same day during normal business hours, Monday-Friday 8 am-5pm. Payments made after 5pm cannot be voided.
If you have made payment in full, and then request that payment be voided you will be unconfirmed from your semester courses, and you will be subject to cancellation should you not make other payment arrangements by the designated due date.
If you have enrolled in a payment plan, and then request that payment be voided, you will be unconfirmed from your semester courses, and you will be subject to cancellation should you not make other payment arrangements by the designated due date.
For voided credit/debit card payments the university will request that the transaction be voided, and our third-party vendor will typically process the voids the same day. However, your credit/debit card company will decide when to release the hold on those funds, this can sometimes take up to 30 days after the void is processed. You will need to contact your credit/debit card company to determine what their policy is and when you can expect the funds to be released. Please remember that additional attempts to use your credit/debit card may result in declined transactions as long as these funds are being held.
Please note: The convenience fee is not collected by the university and is therefore non-refundable.
Stop payments on university issued refund checks will be performed after seven (7) business days from the mail date. This is to allow time for the check to be returned by the postal system. Photo ID is required for all transactions.
If you are requesting a stop payment due to an incorrect address on file, you must update your address with the Office of the University Registrar at JCK Room 111 or online before picking up your check.