Student Business Services (SBS) Customer Satisfaction Survey : Student Business Services : Texas State University

1. My preferred method of communication from SBS regarding my account is: *

Texas State Bobcatmail

Robo-Calling

Text Messaging

2. Would you use a custom mobile phone application to view and pay your registration or installment bill?

Yes

No

1. My preferred method of payment for my registration or installment bill is: *

In-Person

On-line Payment Application

2. Did you use the Emergency Loan? *

Yes

No

Was the process easy?

Yes

No

If 'No', please indicate why:

3. Did you enroll in a Payment Plan? *

Yes

No

Was the process easy?

Yes

No

If 'No', please indicate why:

1. How often do you call the SBS customer service phone line (512.245.2544)? *

The phone staff are courteous and helpful, and my questions are answered satisfactorily. *

Yes

No

N/A

If 'No', please indicate why:

2. How often do you use the SBS customer service e-mail (cashiers@txstate.edu)? *

My e-mails are responded to promptly and my questions are answered satisfactorily. *

Yes

No

N/A

If 'No', please indicate why:

3. How often do you visit the SBS Cash Operations office for payment or other services? *

The cash operations staff are courteous and helpful, and my questions are answered satisfactorily. *

Yes

No

N/A

If 'No', please indicate why:

4. How often do you use the SBS Website (www.sbs.txstate.edu)? *

The SBS website is easy to navigate and provides helpful information. *

Yes

No

N/A

5. Please rate the overall SBS customer service provided to you. *

Satisfactory

Unsatisfactory

Additional Comments/Suggestions for improvement:

Student Business Services (SBS) Customer Satisfaction Survey

Communications

Payment Process

Customer Service